LA-HOP

LA County’s homeless outreach portal (LA-HOP) is designed to assist people experiencing homelessness in Los Angeles County with outreach services. Requests made via this portal are used to dispatch a homeless services outreach team to the area.

Filling out a service request with LA-HOP is the best first step for constituents who are seeking help on a nonemergency issue involving an unhoused neighbor.

Additional information from the Los Angeles Homeless Services Authority (LAHSA):

WHEN SHOULD I FILL OUT AN OUTREACH REQUEST?

Did you see someone experiencing homelessness who needs help? Notice a homeless neighbor who seems to be struggling with their physical and/or mental health? Then you can help them by filling out an outreach request and alert us as to any specific concerns you may have regarding the person’s well-being. As outreach capacity is limited, requests for those with more serious medical and/or mental health needs may be prioritized.

WHAT DO OUTREACH WORKERS DO?

Outreach workers have many different skills including homeless services navigation, mental health first aid, motivational interviewing, and trauma informed care, among others. Some teams even have physical health, mental health and substance use professionals. Outreach teams start by building a trusting relationship with and determining the needs of people living on the streets. Their efforts can be as simple as helping someone experiencing homelessness get an ID card or as complex as helping to meet medical and mental health needs. But the ultimate goal of outreach services? To help people who are homeless move from the streets into a permanent home.

HOW LONG DOES IT TAKE A TEAM TO RESPOND?

Due to high demand, it may take a few days for an outreach team to be deployed and we may need to prioritize those individuals who are most vulnerable. With nearly 40,000 people living on the streets of LA County, the need for outreach services is great.

CAN I GET AN UPDATE ON WHAT HAPPENED?

If you provide your email address, we will let you know we received your request and when it was fulfilled. We are required by law to protect the privacy of those we serve… therefore we are unable to share updates (unless the client allows us to). However, if you agree to be contacted, we may reach out to you to ask additional questions that will help us locate and connect with the person referred.

Visit LA-HOP here